Student iCON Quick Guide

Frequently Asked Questions

1. What is the naming convention for Student iCON email address?

The student’s email address will be based on @students.edu.sg
Any space in the Full Name will be replace with underscore
Please note that “bin”, “bte”, “s/o” and “d/o” will not appear in the given email address
To differentiate student with the same name, a numerical character will be added (e.g. Alex_1, Alex_3 etc)

2. Student iCON login procedure?

Student iCON can be access through browsers

in an internet enabled device, proceed to:

https://workspace.google.com/dashboard

3. Compatible Operating Systems and Browsers for Student iCON?
Refer to table for guidance on the Operating Systems and Browsers which students can use to log in.

		_{Operating System}
		_{Windows 10}	_{Chrome OS}	_{Mac OS}	_iOS	_iPadOS	_Android
_Browser	_Chrome	_Yes	_Yes	_Yes	_Yes	_Yes	_{Not available until after mass rollout}
	_Firefox	_Yes	_Yes	_Yes	_Yes	_Yes	_Yes
	_{Microsoft Edge}	_Yes	_{Not supported}	_Yes	_Yes	_{Not supported}	_Yes
	_Safari	_{Not supported}	_{Not supported}	_Yes	_Yes	_Yes	_{Not supported}

Q4. What are the default Google applications available for each level?

Available Apps for Primary 1 to Primary 3 Students (Please note that Email is disabled)	Available Apps for Primary 4 to Primary 6 Students (Email enabled with limited setting)

5. What is the password requirement?

Must be at least 8 character(s) long
Contain at least 1 lowercase letter(s)
Contain at least 1 numeric character(s)
Contain at least 1 uppercase letter(s)
Contain at least 2 alphabetic character(s)
Must not be longer than 24 character(s)
Must not be one of 3 previous passwords
Must not match or contain first name
Must not match or contain last name
Must not match or contain user ID

6. Here are some possible errors that you might encounter during login.

Error AADSTS900561 given by the Google website
Website does not load
Website keeps refreshing itself without loading the page
Error 400. Server cannot process the request because it is malformed
Received a prompt to enter a mobile number verification.

What should I do?

For bullet points 1 to 4,

Check that the browser is supported by Student iCON by referring to the Operating System/Browser table shown above.
Close the browser and reopen it.
Proceed to https://workspace.google.com/dashboard and repeat the logging in procedure. For bullet point 5,
Enter one of the parent’s/guardian’s mobile number and a one time pin (OTP) will be sent to that number, proceed to key in the given OTP.

Alternatively, you can proceed to use Incognito Mode on your browser to login.
7. I received the following message: Your account is temporarily locked to prevent unauthorized use.

Proceed to inform School Based Helpline or inform your form teachers.

To Contact School Based Helpline
Contact No.: 6384 0809
Email: azlan_shah_rahman@moe.edu.sg
Operating Hours: Monday to Friday (8:00 AM to 4:00 PM)
Closed on Saturday, Sunday & Public Holiday